// Legal

Terms of Service

Effective July 9, 2026Version 2026-07-09--01

Terms of Service

Thanks for using Watson.

These Terms of Service (“Terms”) explain the rules for using Watson Platform and the websites, products, services, and tools provided by Watson Labs, Inc. We try to keep this plain because nobody should need a law degree just to understand the basics of what they are signing up for.

When we say “Company,” “Watson,” “we,” “our,” or “us,” we mean Watson Labs, Inc., a Delaware corporation.

When we say “Services,” we mean Watson Platform, our websites, including withwatson.co and clients.tools, any related subdomains, and any product, application, integration, API, tool, or feature created and maintained by Watson Labs, Inc.

When we say “you” or “your,” we mean the person, company, organization, or other legal entity using the Services.

You accept these Terms when you affirmatively agree to them, including through the signup form or an applicable order. If you do not agree, do not create an account or use Services that require acceptance. Viewing these Terms or accepting the separate Early Access Terms alone does not constitute acceptance of these Terms.

We may update these Terms from time to time. When we make significant changes, we will update the date at the top of this page and take reasonable steps to notify account owners, such as by email, in-product notice, or posting an updated version on our website.

These Terms include important limits on our liability.

The Watson Usage Policy forms part of these Terms. It explains permitted use of the Services. If the documents conflict, these Terms control unless a signed agreement expressly provides otherwise. Our Privacy Policy, Cookie Policy, and Regional Privacy Supplement describe our information practices; accepting these Terms does not provide consent for optional tracking or other processing that requires a separate choice.

Account Terms

  1. You are responsible for your account, your password, and the security of any users, agents, or integrations connected to your account. We cannot be responsible for loss or damage caused by your failure to keep your account secure.
  2. An account must have a real person or legal organization responsible for it. Automated account creation, fake identities, bulk signups, or bot-only accounts are not allowed.
  3. You are responsible for everything that happens under your account, including activity by users you invite, people on your team, connected services, integrations, automations, and any assistants or agents you authorize.
  4. You may not use the Services for adult content, scraping, spam, illegal activities, fraud, harassment, abuse, infringement, malware, security attacks, or anything that meaningfully harms other users, Watson, or the public.
  5. You may not use the Services to build, operate, or support a competing service by copying Watson’s design, workflows, product behavior, private documentation, or non-public features.
  6. You may not probe, scan, overload, reverse engineer, bypass, or interfere with the Services unless we have given you written permission to do so.
  7. We may require additional verification, security steps, or two-factor authentication for certain accounts, organizations, features, or risk signals.

Account Ownership

  1. A user owns their own profile.
  2. A user may also create, own, or administer an organization inside Watson.
  3. If you create an organization on behalf of a company, client, agency, studio, or other legal entity, you represent that you have authority to do so.
  4. Organization owners and admins are responsible for managing users, permissions, billing, content, exports, and cancellation for that organization.
  5. If there is a dispute about who owns or controls an organization, we may look at account settings, billing records, email domains, business records, written agreements, and other reasonable evidence. We may suspend changes to the organization while the dispute is being reviewed.
  6. Watson is not responsible for resolving internal business disputes between co-founders, contractors, employees, clients, agencies, studios, or collaborators. That is your circus, not our monkey.

Payment, Plans, Refunds, and Usage

  1. Watson may offer a Community Plan. The Community Plan may include limits on features, usage, storage, seats, organizations, support, integrations, or other parts of the Services. We may change or discontinue the Community Plan at any time.
  2. Watson does not currently offer a free trial unless we say otherwise in writing.
  3. Paid plans are billed through Stripe and may include a monthly subscription fee, usage-based charges, or both.
  4. Usage-based charges may be based on the usage metrics described in the product, pricing page, checkout flow, order form, or billing settings. These may include things like seats, organizations, storage, imports, exports, automations, API calls, assistant usage, or other measurable activity.
  5. You agree to pay all fees associated with your account or organization. If payment fails, we may retry the charge, notify the account owner, restrict features, freeze the account, or suspend access until payment is resolved.
  6. Fees are exclusive of taxes unless stated otherwise. Where required, we may collect and remit taxes. Otherwise, you are responsible for taxes, duties, levies, and similar government charges.
  7. Refunds are handled case by case. We want to be reasonable, but paying for software and then deciding later that you did not really mean it is not automatically a refund policy.
  8. If you upgrade, downgrade, add usage, remove seats, or change plans, the billing impact will be explained in the product, checkout flow, or invoice where practical.
  9. We may change pricing. For material pricing changes affecting existing paid customers, we will try to give advance notice by email, in-product notice, or posting on our website.

Cancellation and Termination

  1. You are responsible for properly canceling your account or organization. We may provide cancellation controls inside the Services or through support.
  2. An email request alone may not complete cancellation unless we confirm that cancellation has been processed.
  3. If you cancel a paid plan, your cancellation may take effect immediately or at the end of the current billing period, depending on the plan and billing settings shown to you.
  4. We do not automatically prorate unused time unless we say otherwise or decide to make an exception.
  5. Our data retention and deletion timelines are still being finalized. Until those policies are published, we may retain account content, backups, logs, billing records, and related information for a reasonable period as needed to operate the Services, comply with law, resolve disputes, prevent abuse, and maintain business records.
  6. When a deletion policy is published, it may set different timelines for active systems, backups, logs, billing records, security records, and legally required records.
  7. We may suspend or terminate your account, organization, or access to the Services if you violate these Terms, create risk for Watson or other users, fail to pay, abuse support, misuse the Services, or use the Services in a way we reasonably believe is harmful.
  8. Verbal, written, physical, or other abuse of Watson employees, contractors, partners, support staff, or users may result in suspension or termination.
  9. We reserve the right to refuse service to anyone, especially when the alternative is letting the platform turn into a dumpster fire.

Your Content

  1. “Your Content” means anything you upload, create, import, post, transmit, store, or otherwise provide through the Services. This may include files, notes, records, messages, client information, creative work, business information, comments, metadata, and other materials.
  2. You own Your Content. We do not claim ownership of Your Content just because you use Watson.
  3. You give Watson a limited license to host, process, store, display, transmit, reproduce, modify, and use Your Content as needed to provide, maintain, secure, improve, and develop the Services.
  4. You are responsible for Your Content and for making sure you have the rights, permissions, and authority needed to upload or use it in Watson.
  5. You may not upload content that is illegal, infringing, harmful, abusive, sexually explicit, exploitative, fraudulent, malicious, or otherwise violates these Terms.
  6. We do not pre-screen all content. We may remove content or restrict access to content if we believe it violates these Terms, creates risk, or exposes Watson or others to legal or operational harm.
  7. If you use Watson with client, collaborator, employee, contractor, or third-party information, you are responsible for your own notices, permissions, contracts, and compliance obligations.

Data Use, Product Improvement, and Insights

  1. We use information from the Services to operate, maintain, protect, improve, and develop Watson.
  2. We may use information from the Services to improve the product and develop features, subject to our Privacy Policy, applicable data protection obligations, and any agreement governing that information. The content license in these Terms does not override those obligations or authorize a new use that requires separate consent.
  3. We may create and use aggregated statistics to understand use of the Services and improve Watson. Information remains subject to this policy when it can reasonably be linked to a person or household; removing a name or combining records does not by itself make information anonymous.
  4. Our Privacy Policy and Regional Privacy Supplement describe our current data practices, including product improvement and model training.
  5. Use sensitive information only as permitted by the Usage Policy and the supported service. Ordinary invoice and transaction records are not prohibited solely because they relate to a payment.

Privacy and Data Processing

  1. Our Privacy Policy explains how we handle personal information and how to exercise privacy rights. It is a notice of our practices, not a request for blanket consent.
  2. Our Cookie Policy and Regional Privacy Supplement provide additional privacy information, and our Sub-processors page identifies providers used to operate Watson. A separate data processing or security agreement applies only when it has been agreed or otherwise validly incorporated; a provider listing alone is not such an agreement.
  3. We may access account information or content in limited circumstances, including:
    • to provide support you request;
    • to debug, repair, or investigate technical issues;
    • to protect the Services, users, and the public;
    • to investigate abuse, security threats, or policy violations;
    • to comply with law, legal process, audits, or government requests;
    • to maintain billing, tax, accounting, and business records.
  4. We use third-party vendors and infrastructure providers to operate the Services. Those providers may process data as needed to provide hosting, storage, payments, analytics, security, support, communications, and related services.
  5. Stripe processes payments. Your use of Stripe-powered payment flows may also be subject to Stripe’s terms and policies.

Security and Availability

  1. We take security seriously, but no online service is perfectly secure. You use the Services at your own risk.
  2. We may use backups, redundancy, encryption, access controls, logging, monitoring, and other measures to protect the Services.
  3. We do not promise that the Services will be uninterrupted, error-free, or available at all times.
  4. We may temporarily disable or limit your account if your usage is unusually high, risky, abusive, or harmful to the performance or security of the Services.
  5. We may modify, pause, degrade, or discontinue parts of the Services when needed for maintenance, security, abuse prevention, infrastructure changes, product changes, or business reasons.

Features, Bugs, and Product Changes

  1. We build Watson carefully, but software has bugs. Some bugs will be annoying. Some will be weird. Some will make us question our life choices.
  2. We do not guarantee that every feature will meet your expectations, solve your specific problem, or stay the same forever.
  3. We may add, remove, redesign, rename, limit, or discontinue features.
  4. Our Early Access Terms apply, when separately accepted, to products or features we identify as prototype, alpha, beta, preview, early access, or another pre-release offering. This includes preview features within an otherwise generally available product. Those terms supplement these Terms for the unfinished nature, availability, and changes to those offerings; they do not replace the billing, content, privacy, or liability provisions that otherwise apply. Acceptance alone does not enroll you in a preview or authorize a charge.
  5. Feedback you provide may be used by Watson without obligation to compensate you. We appreciate feedback, but sending us an idea does not give you ownership of what we build.

Integrations and Third-Party Services

  1. Watson may connect with third-party services, including Stripe and other tools we support over time.
  2. Third-party services are not controlled by Watson. We are not responsible for their products, uptime, security, policies, pricing, actions, or mistakes.
  3. If you connect a third-party service, you authorize Watson to access, process, and exchange information with that service as needed to provide the integration.
  4. You are responsible for your accounts with third-party services and for complying with their terms.
  5. If a third-party service changes or breaks its API, pricing, permissions, or product behavior, Watson may need to change, pause, or remove the related integration.

API Terms

  1. If Watson provides an API, your use of the API is subject to these Terms and any additional API documentation, limits, or rules we publish.
  2. You may not use the API for unauthorized scraping, surveillance, copying, resale, spam, overloading, or other abuse of the Services. Ordinary use of supported APIs, integrations, and exports within your permissions and documented limits is permitted.
  3. Excessive, abusive, insecure, or harmful API usage may result in rate limiting, suspension, or termination.
  4. We may change, limit, or discontinue API access at any time, especially when needed for security, reliability, abuse prevention, or product changes.
  5. You are responsible for anything built with your API keys, tokens, or credentials.

Copyright and Intellectual Property

  1. You may not upload content that infringes someone else’s copyright, trademark, trade secret, publicity rights, privacy rights, or other rights.
  2. If you believe content in Watson infringes your rights, contact us at hello@withwatson.co.
  3. Watson and its licensors own the Services, including our software, design, systems, workflows, branding, logos, visual elements, and intellectual property.
  4. You may not copy, duplicate, resell, exploit, reverse engineer, or reuse the Services or any part of the Services without our written permission.
  5. You may not use Watson’s name, logo, or branding in a way that suggests endorsement, partnership, or affiliation without our written permission.

Indemnification

If your use of the Services, Your Content, your integrations, your users, or your violation of these Terms creates a claim, dispute, fine, penalty, loss, or expense for Watson, you agree to defend and indemnify Watson Labs, Inc. and its officers, directors, employees, contractors, agents, and partners to the fullest extent permitted by law.

In plain English: if you drag us into a mess you created, you do not get to hand us the mop and walk away.

Disclaimer

The Services are provided “as is” and “as available.”

To the fullest extent permitted by law, Watson disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, reliability, accuracy, and security.

We do not guarantee that the Services will be uninterrupted, error-free, secure, profitable, suitable for your business, or compatible with every tool, workflow, client, browser, or system you use.

Liability

To the fullest extent permitted by law, Watson Labs, Inc. will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages.

This includes damages related to loss of revenue, goodwill, data, business opportunities, clients, reputation, use of the Services, inability to use the Services, unauthorized access, third-party services, content, integrations, bugs, downtime, security incidents, or any other matter related to the Services or these Terms.

To the fullest extent permitted by law, Watson’s total liability for any claim related to the Services or these Terms will not exceed the amount you paid Watson for the Services during the three months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In those places, these limits apply only as far as the law allows.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Any dispute related to these Terms or the Services will be handled in the state or federal courts located in Delaware, unless applicable law requires otherwise.

Contact

Questions about these Terms can be sent to:

Watson Labs, Inc.
2701 Woodruff Road Suite C PMB 164
Simpsonville, SC 29681
United States

Email: hello@withwatson.co